Mayil Track User

This Privacy Policy applies to the Mayil Track User mobile application and related services operated by Mayil Track ("Service Provider").

This Privacy Policy explains how we collect, use, store, protect, and share information when you use our cab booking services, including local taxi, rental taxi, and transportation services.

Information We Collect

Personal Information

When you register, book a ride, or use our services, we may collect:

• Name
• Mobile phone number
• Email address, if provided
• Account details
• Pickup location
• Drop location
• Trip details
• Booking history
• Customer support communications

Automatically Collected Information

• Device IP address
• Device information
• Mobile operating system
• Application usage information
• Application performance data
• Crash reports and diagnostics
• Date and time of application usage

Location Data Collection and Use

The Application collects location information to provide cab booking, local travel, rental taxi, and transportation services.

Location data may help us:

• Detect your current pickup location
• Match users with nearby drivers
• Provide accurate pickup and drop locations
• Calculate route distance and estimated fares
• Provide route-related services
• Enable live trip tracking

Precise Location

With your permission, the Application may collect precise GPS location to identify your pickup location, show nearby available drivers, and support active trip features.

Approximate Location

Approximate location information may be used to provide services available in your area and improve regional service availability.

Foreground Location

Location access may occur while you are actively using the Application for cab booking, selecting pickup points, viewing nearby vehicles, and tracking active trips.

The Application does not require background location access for normal transportation services.

Driver Location Information

During a booking or active trip, driver location information may be displayed to users to show driver approach status, estimated arrival information, live trip tracking, and pickup coordination.

How We Use Information

• Create and manage user accounts
• Process taxi bookings
• Connect users with drivers
• Provide transportation services
• Calculate fares and routes
• Provide customer support
• Improve application performance
• Prevent fraud and misuse
• Send important service notifications

Data Sharing

We do not sell personal information or location data.

We may share information only when necessary:

• With assigned drivers to complete ride requests
• With mapping and navigation service providers
• With technology providers that support our services
• With payment providers when required for transactions
• When required by law or legal authorities

Third-Party Services

The Application may use third-party services that collect information according to their own privacy policies, including:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics
• Google Maps services, where applicable

Data Retention

We retain personal information only as long as necessary for providing services, maintaining records, resolving disputes, improving services, and complying with legal obligations.

• Account information while your account remains active
• Trip and booking records for business or legal purposes
• Location data only as necessary for transportation services
• Analytics and crash data according to provider policies

Your Rights

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Withdrawal of consent where applicable

Account and Data Deletion

You may request deletion of your account and associated personal data by contacting us.

Some information may be retained where required by law or for legitimate business purposes, including fraud prevention, dispute resolution, and legal compliance.

Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or misuse.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Children's Privacy

The Application is intended for users who can legally book transportation services.

We do not knowingly collect personal information from children below the applicable legal age without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published with a revised effective date.

These Terms & Conditions govern your use of the Mayil Track User App and related services provided by Mayil Track ("Mayil Track", "we", "us", or "our").

By downloading, installing, registering for, or using the Application, you agree to these Terms & Conditions. If you do not agree, please do not use the Application.

1. About the Application

Mayil Track User is a transportation-related application designed to provide users with transportation and service-related features available within the Application.

2. User Accounts

Certain features of the Application may require you to create or access a user account.

You agree to:

• Provide accurate and current information
• Use valid contact information associated with your account
• Keep your device and account access secure
• Not create fraudulent or misleading accounts
• Not use another person's account without authorization
• Report suspected unauthorized account access

3. Use of the Application

You agree to use the Application lawfully and responsibly.

You must not:

• Use the Application for illegal or fraudulent purposes
• Submit false or misleading information
• Make fraudulent or fake service requests
• Harass, threaten, abuse, or endanger others
• Attempt unauthorized access to systems or data
• Interfere with Application security or normal operation
• Reverse engineer or misuse the Application except where permitted by law

4. Service Requests

Service requests made through the Application are subject to availability and applicable operational conditions.

You are responsible for providing accurate information required for a service request.

5. Charges and Payments

Where charges apply, applicable fares, service charges, taxes, cancellation charges, or other relevant charges may be communicated through the Application or during the applicable service process.

6. Cancellation

Users may cancel service requests according to the cancellation options and conditions available within the Application.

7. Location Information

The Application may request access to your device location only for features that require location information.

• Help identify or select a pickup location
• Display your location on a map
• Provide transportation-related functionality
• Support trip or service-related features

You may manage location permissions through your device settings. Some Application features may not function properly if required location access is not granted.

8. Permissions

The Application may request device permissions necessary for specific features.

9. Privacy

Your use of the Application is also governed by our Privacy Policy, which explains how information may be collected, used, stored, and shared where applicable.

10. Account and Data Deletion

Users may request deletion of their Mayil Track User account and associated personal data through the account deletion option provided in the Application or through the account deletion method identified in our Privacy Policy or official website.

Certain information may be retained where required or permitted by applicable law, or where reasonably necessary for security, fraud prevention, dispute resolution, legal compliance, or record-keeping purposes.

11. Third-Party Services

The Application may use third-party services or software development kits to support features such as maps, authentication, analytics, crash reporting, payments, or other technical services where applicable.

12. Internet and Device Requirements

Some features require an active internet connection and a compatible device.

13. Updates and Changes

We may update, modify, add, suspend, or discontinue parts of the Application when reasonably necessary for maintenance, security, technical improvements, legal compliance, or operational reasons.

14. Intellectual Property

The Application, including its software, design, text, graphics, logos, branding, and other content, is owned by or licensed to Mayil Track and is protected by applicable intellectual property laws.

15. Suspension or Termination

We may suspend, restrict, or terminate access to the Application where reasonably necessary to protect users, prevent fraud, investigate misuse, comply with applicable law, or enforce these Terms & Conditions.

16. Service Availability

We aim to provide a reliable Application and service experience. However, we cannot guarantee that the Application will always be available without interruption or error.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Mayil Track will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Application.

18. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be made available through the Application, our website, or another appropriate method.